Privacy Policy

This Privacy Policy explains how Valley Ranch Animal Hospital (“we”, “us”) collects, uses, and protects information when you visit our website or contact us. By using this site, you agree to the practices described here.

Information we collect

• Information you give us. When you submit a form, such as an appointment request, a drop off questionnaire, or a boarding or anesthesia consent form, we collect the details you provide, such as your name, phone numbers, email, emergency contact, information about your pet’s health, and the name you type as your signature.
• Spam protection. Our forms use Google reCAPTCHA to block automated spam. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis, under Google’s Privacy Policy and Terms of Service.
• Usage information. We may collect basic, non-identifying analytics such as pages viewed and general location, to understand how the site is used and improve it.
• Cookies. We may use essential cookies to keep the site working and optional cookies for analytics. You can control cookies through your browser settings.
• Maps. Our contact sections include an embedded Google map. Google may collect information when you view or use it, under Google’s own privacy policy.

How we use your information

We use the information you provide to respond to your requests, schedule and confirm appointments, provide our services, and communicate with you. We use analytics to improve the site. We do not sell your personal information.

How we share information

We share information only with service providers who help us operate the site and our hospital (for example, form and hosting providers), and only as needed to provide those services. We may also disclose information if required by law.

Data retention and security

We keep personal information only as long as needed for the purposes described here, then delete or anonymize it. We use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. You can opt out of non-essential cookies through your browser.

Contact us

Questions about this policy? Call us at (702) 434-2090 or write to Valley Ranch Animal Hospital, 20 N. Valle Verde Dr., Henderson, NV 89074.